Supler Store is operated by Supler Fashion & Commerce LLC, a U.S.-registered e-commerce company.

Registered business and mailing address:
1001 S Main St, STE 600, Kalispell, MT 59901, US

Please note that our business office is not necessarily the shipping origin for customer orders. Supler Store works with manufacturing and fulfillment partners in the United States and internationally. Depending on the product, customization requirements, inventory availability, and destination, orders may be produced and shipped from different fulfillment locations.

We are committed to providing transparent shipping information and reliable delivery service to our customers worldwide.

1. Shipping Coverage

Supler Store offers worldwide shipping to most supported destinations.

We use Standard Shipping for most orders.

If you would like faster delivery or wish to request Express Shipping, please contact us before placing your order at [email protected].

Our support team will check available express options and provide applicable pricing and delivery estimates before your order is placed.

Certain remote areas, restricted destinations, or regions with limited carrier availability may experience longer delivery times or may not be eligible for delivery.

2. Fulfillment & Shipping Origin

Supler Store works with manufacturing and fulfillment partners in the United States and internationally.

Depending on the product, personalization requirements, inventory availability, and delivery destination:

·         Some orders may be fulfilled through our U.S. fulfillment partners.

·         Some products may be manufactured, personalized, or shipped directly from our international manufacturing and fulfillment partners, including facilities located in China.

·         International shipments may be transported through carriers such as YunExpress or 4PX, with final-mile delivery completed by a local postal service or regional delivery partner.

The fulfillment or shipping origin of an individual order may therefore vary.

The business address listed on our website is our Business Office and should not be interpreted as the shipping origin for every order.

Customers will receive tracking information once their order has been dispatched.

3. Order Processing Time

Most orders are processed within 3–5 business days after order confirmation.

Some handmade, personalized, or made-to-order products may require additional production time. When applicable, the estimated processing time will be stated on the individual product page before purchase.

Pre-order products may require approximately 15–20 business days for processing or production. Any extended processing period will be disclosed on the applicable product page.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During peak seasons, holidays, or promotional periods, processing may require an additional 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

4. Estimated Delivery Time

Estimated delivery times below apply after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs processing, local postal services, severe weather, holidays, carrier disruptions, remote delivery locations, or other circumstances outside our reasonable control.

5. Shipping Costs

Shipping costs are displayed or calculated at checkout based on factors such as:

·         Delivery destination

·         Package weight or product type

·         Order value

·         Available shipping method

From time to time, Supler Store may offer free or discounted shipping promotions.

Applicable conditions, minimum order values, and promotional periods will be displayed on our website when such offers are available.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email when tracking is available.

You can track your shipment through the carrier's website or through our Order Tracking Page:

https://suplerstore.com/community/tracking

Please allow approximately 2–5 business days after dispatch for tracking information to begin updating.

For international shipments, tracking may display multiple carriers because final delivery can be transferred from an international logistics provider to a domestic postal or regional delivery service.

7. Incorrect Address or Delivery Issues

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact [email protected] within 12 hours of placing your order.

We will do our best to update the address if the order has not yet been processed or dispatched.

Once a shipment has been handed over to the carrier, we may no longer be able to change or redirect the delivery address.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided during checkout, additional shipping charges may apply before the package can be resent.

Delivery delays may also occur because of customs processing, carrier operations, severe weather, holidays, or other circumstances outside our reasonable control.

8. Order Modification & Cancellation

We begin processing orders shortly after they are placed, particularly for personalized and made-to-order products.

Order Modification: Shipping information such as recipient name, address, or contact details may be requested for correction within 12 hours of purchase. After this period, we cannot guarantee that the information can be changed.

Order Cancellation: Cancellation requests must be submitted within 2 hours of purchase. After the cancellation window has passed, the order may already have entered production, personalization, fulfillment, or packaging and may no longer be eligible for cancellation.

All requests should be sent to [email protected]. Please include your order number and the details of your request.

Once an order has entered production or has been shipped, it can no longer be cancelled or modified.

For assistance after delivery, please refer to our Return & Refund Policy:

https://suplerstore.com/pages/return-refund-policy

9. Delivered but Not Received

If tracking shows your package as Delivered but you cannot locate it, please:

·         Check around the delivery location.

·         Ask family members, neighbors, building management, or household members.

·         Contact the local carrier or postal service shown in the tracking information.

·         Confirm that the shipping address used when placing the order was correct.

If you are still unable to locate the package, contact us within 7 days of the reported delivery date.

We will help review the available tracking information and, where appropriate, assist with a carrier inquiry or claim.

10. Delivery Delays

Although most orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances such as:

·         Incorrect or incomplete shipping information

·         Missing apartment, building, floor, or unit numbers

·         Customs inspections

·         Severe weather

·         Public holidays

·         Peak-season shipping volume

·         Carrier capacity limitations

·         Transportation disruptions

·         Remote delivery destinations

If your shipment appears significantly delayed, please contact [email protected].

Our team will review the available tracking information and assist where possible.

11. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where such fees are not collected during checkout, they may be charged by local customs authorities or the delivery carrier and may be the customer's responsibility.

Customs requirements vary by destination. Customers are encouraged to review applicable import rules in their country before placing an order.

12. Shipping Carriers

Depending on the fulfillment location, product type, and destination, orders may be transported by international or local shipping partners.

Carriers used by Supler Store may include:

·         YunExpress

·         4PX Express

·         USPS

·         Local postal services

·         Regional final-mile delivery partners

Other carriers may be used when appropriate depending on the shipment and destination.

The carrier shown in the initial tracking information may differ from the carrier responsible for final delivery.

13. Shipping Support

For shipping-related questions, please contact:

Supler Store: Operated by Supler Fashion & Commerce LLC

Email: [email protected]

Please include your order number when contacting us so our support team can locate the shipment and assist you more efficiently.