FAQs
1. What products does Supler Store offer?
We offer a wide variety of high-quality fashion items, clothing, souvenirs, and artisanal handicrafts with artistic and unique designs. All products are sourced transparently and are environmentally friendly.
2. How do I place an order?
Simply browse our store, select the items you’d like, and add them to your cart. When ready, proceed to checkout, enter your information, and complete the payment. You’ll receive an order confirmation by email.
3. What payment methods do you accept?
We accept various payment methods, which are displayed at checkout. All transactions are secure and encrypted.
4. How long does it take to receive my order?
- Order Processing: Orders are processed within 1-2 business days.
- Shipping Time: Delivery takes up to 14 days for the United States and up to 21 days for other countries.
5. Can I track my order?
Yes, once your order is shipped, we will send you a tracking link via email. This allows you to monitor your order’s progress.
6. What is your return and refund policy?
We want you to be fully satisfied with your purchase. If you’re not happy, please refer to our Refund Policy for details on returns and refunds.
7. How can I contact customer support?
You can reach out to us at support@suplerstore.com. We’re here to assist you with any questions or issues.
What is included in the package?
What is included in the package?
Comes with a dust bag
Do you guys offer customisation services for your products?
Do you guys offer customisation services for your products?
Yes, we do. Please send your requests to example@domain.com
What I have to do when I need your support?
What I have to do when I need your support?
If you have other questions, please just send it to example@domain.com
Do you guys provide customer support during weekends / holidays?
Do you guys provide customer support during weekends / holidays?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP
Do you guys offer a refund or exchange?
Do you guys offer a refund or exchange?
You may return most new, unopened items within 30 days of delivery for a full refund
How do I use my discount code?
How do I use my discount code?
In the event that the discount code hasn't already been applied automatically to your order, there should be a "Discount code" box showing up during check-out for you to manually type the code in.
What should I do if I had forgotten to enter my discount code?
What should I do if I had forgotten to enter my discount code?
If you had forgotten to apply a discount code that was offered to you, you can contact our Support team at example@domain.com with the discount code mentioned clearly so that we can dive right in. Our team will respond to you promptly!
Can I use multiple discount codes on a single order?
Can I use multiple discount codes on a single order?
Discount codes don't stack. If you already use the 10% discount, you will not be able to use another coupon at the same time. Only one discount at a time can apply to a single order.
Why have I not received an order confirmation?
Why have I not received an order confirmation?
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.
If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.