Refund & Returrn Policy
At Supler Store, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please refer to our refund policy below for details on returns, exchanges, and refunds.
Refund Conditions
- Eligibility for Refund: Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
- Return Window: You may request a return or exchange within 07 days from the date of delivery.
- Non-Refundable Items: Personalized items, final sale items, and gift cards are non-refundable.
Return Process
- Contact Us: Please reach out to our customer support at support@suplerstore.com with your order number and reason for return.
- Shipping the Return: Once your return is authorized, you will receive instructions on how to send the item back to us. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Processing the Refund: After receiving and inspecting the returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges
- Exchanges: If you wish to exchange an item for a different size or color, please follow the same steps as above. Exchanges are subject to product availability.
Additional Information
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 3 days of receiving it with a photo of the issue.
Thank you for choosing Supler Store! We are here to ensure you have a satisfying shopping experience.