Return & Refund Policy

At Supler Store, we aim to deliver high-quality products and ensure every customer enjoys a smooth and worry-free shopping experience.
Because our products are made to order, all refunds and replacements are handled carefully to ensure fairness and transparency. Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please refer to our policy below for more details.

1. Responsibility for Order Details (Size, Design & Customization)

All products are printed and produced according to the information provided during checkout (size, color, quantity, address, etc.).
Please ensure all details are accurate before placing your order.

A detailed Size Guide is included on every product page — please review it carefully before purchasing.
If you are unsure about sizing or fit, contact us at support@suplerstore.com before placing your order for assistance.

⚠️ Supler Store is not responsible for issues caused by incorrect size selection or incomplete shipping information provided by the customer.

If your order is shipped correctly as placed, but you wish to change the size, color, or design afterward, your request will be handled under our Customer-Requested Replacement Policy below.

2. Customer-Requested Replacement

If you wish to replace a correctly fulfilled item for a different size or variation:

  • You will cover the new shipping cost and a small portion of the production cost.

  • Supler Store will support part of the replacement cost to help you.

  • Please contact us within 7 days of receiving your order via support@suplerstore.com

To help save time and unnecessary expenses, we do not require customers to return the original item.
You can keep it, gift it, or donate it — and we will arrange your replacement order as follows:

Replacement Process:

  1. Contact us by email with your order number and replacement request.

  2. Our team will confirm details and send you the replacement cost & shipping quote.

  3. Once confirmed, we’ll produce and ship your replacement promptly.

3. Damaged, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect item, or your order arrives incomplete:

  • Contact us within 7 days of delivery at support@suplerstore.com.

  • Include clear photos, videos, measurements, or other reasonable supporting evidence showing the issue.

  • Include a brief description of the problem.

Verification Requirement

To investigate and resolve any reported issue, customers may be required to provide photos, videos, measurements, or other reasonable supporting evidence.

Failure to provide requested evidence may limit our ability to verify the claim and determine eligibility for a replacement, refund, or other resolution.

Resolution Process

After verification, Supler Store may, at its discretion:

  • Provide a replacement item free of charge.

  • Provide a partial refund.

  • Provide a full refund.

  • Offer another reasonable resolution.

For verified production defects, fulfillment errors, damaged items, or missing items, Supler Store reserves the right to offer a replacement as the primary resolution before issuing a refund.

✅ To save time and costs, we generally do not require the return of defective or incorrect products.

You may keep, donate, or dispose of the item unless otherwise instructed by our team.

If a customer specifically requests to return an item instead of accepting a replacement or another reasonable resolution offered by Supler Store, any return must be approved in advance by our team. Unless otherwise agreed in writing, the customer is responsible for all return shipping costs, insurance fees, customs fees (if applicable), and any other expenses associated with the return.

4. Refunds (Within 21 Days)

Refunds may be approved in the following situations:

  • The product is unavailable before shipment.

  • You received the wrong item and do not wish to receive a replacement.

  • The shipment is confirmed lost in transit after carrier investigation.

  • A verified production defect or fulfillment error cannot reasonably be resolved through replacement.

  • Other circumstances approved by Supler Store.

You may request a refund within 21 days of delivery. In special circumstances, this period may be extended up to 30 days at our discretion.

Approved refunds will be issued to the original payment method:

  • PayPal: typically within 3–5 business days after approval.

  • Credit Card: typically within 5–10 business days after approval.

⚠️ Requests submitted after the applicable deadline may not be eligible for a refund or replacement.

Customer Preference & Subjective Dissatisfaction

Refunds or returns will not be granted solely because a customer dislikes:

  • The material.

  • The texture.

  • The thickness.

  • The appearance.

  • The color tone.

  • The fit preference.

  • Other subjective characteristics.

provided that the item matches the product description and is free from verified manufacturing defects.

Refusal of Offered Resolution

If a customer declines a replacement offered for a verified production defect or fulfillment error, any alternative resolution, including a refund, partial refund, or store credit, shall be determined at Supler Store's discretion.

5. Non-Refundable Items

The following items cannot be refunded or replaced except in cases of verified defect, damage, or incorrect fulfillment:

  • Customized or personalized items.

  • Items purchased during sale, clearance, or promotional discounts.

  • Gift cards.

  • Store credits.

  • Vouchers.

⚠️ All discounted, promotional, gift card, and store credit purchases are considered final sale.

Customized or personalized items are eligible for replacement or refund only when the item received differs from the approved order details or contains a verified manufacturing defect.

6. Product Images & Manufacturing Variations

Product images displayed on our website may include digital mockups and are intended for illustrative purposes.

Minor variations may occur, including:

  • Print placement.

  • Print scale.

  • Color tone.

  • Stitching position.

  • Embroidery placement.

  • Manufacturing details.

Such variations are considered normal production tolerances and do not constitute defects.

7. Contact Us

For all refund or replacement requests, please contact:
📧 support@suplerstore.com
🕒 Monday – Friday | 9:00 AM – 6:00 PM (GMT-8)

We aim to respond to all inquiries within 6-12 hours.