Return & Refund Policy
Supler Store is operated by Supler Fashion & Commerce LLC, a U.S.-registered e-commerce company.
Registered business and mailing address:
1001 S Main St, STE 600, Kalispell, MT 59901, United States
We want customers to understand our return, replacement, and refund process before purchasing. Many of our products are made to order, personalized, or produced specifically for each order, so eligibility may depend on the product type and the reason for the request.
Please review the policy below carefully. If you need assistance, contact us at [email protected].
1. Responsibility for Order Details
Products are produced according to the order information submitted at checkout, including size, color, quantity, personalization details, and shipping information. Please review your order carefully before completing purchase.
Where applicable, size guides and product specifications are provided on the relevant product page. If you are unsure about sizing, fit, personalization, or product details, please contact us before ordering.
Supler Store is not responsible for issues caused solely by an incorrect size, color, personalization detail, or incomplete shipping information selected or entered by the customer.
If an item is correctly produced and fulfilled according to the order submitted but you later wish to change the size, color, design, or variation, the request will be handled under the Customer-Requested Replacement section below.
2. Customer-Requested Replacement
If you would like to replace a correctly fulfilled item with a different size, color, design, or eligible variation, please contact us within 7 days of delivery.
· The customer is responsible for the applicable replacement shipping cost.
· A portion of the new production cost may also apply.
· Supler Store may contribute toward part of the replacement cost at our discretion.
· Replacement availability depends on the product and requested variation.
In many cases, we do not require the original correctly fulfilled item to be returned. If a return is required for a particular case, we will provide instructions before any item is sent back.
Replacement Process
1. Email [email protected] with your order number and requested replacement details.
2. Our team will review the request and confirm availability, replacement cost, and any applicable shipping charge.
3. Once the replacement arrangement is confirmed, we will begin production or fulfillment of the replacement item.
3. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery at [email protected].
Please include:
· Your order number.
· A brief description of the issue.
· Clear photos, videos, measurements, or other reasonable supporting evidence showing the problem.
Verification Requirement
To investigate and resolve a reported issue, we may request reasonable supporting evidence. If requested evidence is not provided, we may be unable to verify the claim or determine eligibility for a replacement, refund, or other resolution.
Resolution Process
After verification, an eligible resolution may include:
· A replacement item at no additional product or shipping cost.
· A partial refund.
· A full refund.
· Another reasonable resolution agreed with the customer.
For verified production defects, fulfillment errors, damaged items, or missing items, we may offer a replacement as the primary resolution when appropriate.
We generally do not require defective, damaged, or incorrect items to be returned unless our support team specifically requests a return.
If a customer requests a return instead of accepting an offered replacement or another reasonable resolution, the return must be approved in advance. Unless otherwise agreed in writing for a verified merchant or fulfillment error, the customer is responsible for return shipping costs and any applicable insurance, customs, or carrier fees.
4. Refund Requests - 21-Day Request Window
Refund requests must be submitted within 21 days of delivery unless a shorter reporting period applies to a specific issue, such as damaged, defective, incorrect, or missing items, which should be reported within 7 days of delivery.
Refunds may be approved in situations such as:
· The product becomes unavailable before shipment.
· You received the wrong item and an eligible replacement is not suitable or is declined after review.
· The shipment is confirmed lost in transit after carrier investigation.
· A verified production defect or fulfillment error cannot reasonably be resolved through replacement.
· Another circumstance approved by Supler Store under this policy.
Requests submitted after the applicable reporting or refund-request window may not be eligible for a refund, replacement, or other remedy.
Refund Processing
Approved refunds are issued to the original payment method.
· PayPal: typically 3-5 business days after the refund is issued.
· Credit or debit card: typically 5-10 business days after the refund is issued, depending on the payment provider or issuing bank.
Processing times are estimates and may vary by payment provider or financial institution.
Customer Preference & Subjective Dissatisfaction
A refund is not automatically available solely because of a personal preference regarding material feel, texture, thickness, color tone, appearance, or fit preference when the item matches the product description, selected options, and applicable size information and has no verified production or fulfillment defect.
If you would like a different size or eligible variation for a correctly fulfilled item, please refer to the Customer-Requested Replacement section.
5. Personalized, Final Sale, and Non-Refundable Items
Personalized or Customized Items
Because personalized or customized products are produced specifically for the customer, they are generally not eligible for return or refund for change of mind, preference, incorrect customer-provided personalization, or incorrect size selection.
Personalized or customized items may still qualify for a replacement, refund, or other resolution when they arrive damaged, defective, incorrect, or differ from the order details submitted and accepted at checkout.
Sale & Promotional Items
Products purchased during a promotion, sale, or with a discount code are not automatically considered final sale.
Only products clearly identified as "Final Sale" on the product page or during checkout before purchase are excluded from change-of-mind returns or refunds.
A discounted, promotional, or Final Sale item may still be eligible for assistance when it arrives damaged, defective, incorrect, or otherwise qualifies under this policy.
Other Non-Refundable Items
· Gift cards.
· Store credits.
· Vouchers or similar non-cash promotional value, unless required otherwise by applicable law.
6. Product Images & Manufacturing Variations
Product images may include digital mockups, lifestyle images, or screen-based previews intended to help illustrate the product.
Minor production differences may occur, including reasonable variations in:
· Print placement or scale.
· Color tone caused by materials, printing processes, or display settings.
· Stitching or embroidery placement.
· Manufacturing details within normal production tolerances.
Minor variations within normal production tolerances are not considered defects. This does not limit assistance for an item that is materially different from the product description or the order details.
7. Return Instructions & Return Shipping
Do not send an item back without first contacting our support team. Returns must be approved in advance and sent according to the instructions provided for the specific case.
Unless otherwise agreed in writing for a verified merchant, production, or fulfillment error, customers are responsible for return shipping costs.
The appropriate return location may vary depending on the product and fulfillment origin. For this reason, customers should not send returns to our Business Office unless specifically instructed to do so by our support team.
8. Contact Us
For return, replacement, or refund assistance, please contact:
Supler Store
Operated by Supler Fashion & Commerce LLC
Email: [email protected]
Registered business and mailing address: 1001 S Main St, STE 600, Kalispell, MT 59901, United States
Our customer support team is available Monday through Friday. We aim to respond to most inquiries within 1 business day.